Cashless Claims
The hospital coordinates with your insurer / TPA before and during your stay. On approval, covered charges are settled directly — you only pay for non-covered items at discharge.
Insurance Claim Assistance
Educational guidance on cashless and reimbursement claims. Our Insurance Desk assists you through the process.
Reimbursement Claims
If cashless is unavailable, you pay the hospital and later submit original bills, discharge summary and investigation reports to your insurer for reimbursement.
Typical Timelines
Pre-authorization: 2–6 working hours for planned care. Final approval at discharge: 3–8 hours. Reimbursement processing: 15–30 working days after document submission.
Common Reasons for Delay
Incomplete documentation, mismatched patient details, policy waiting-period restrictions, missing investigation reports, and disease-specific sub-limits.
Tips for Faster Processing
Carry your original insurance card and government photo ID, keep all previous medical records, share your policy number in advance, and inform the Insurance Desk immediately on admission.
Need help with a specific claim?
Visit the Insurance Helpdesk with your policy details, insurer name and hospitalization dates. Our team will guide you through documentation and next steps.
Disclaimer: This information is educational. Final claim approval and settlement is at the sole discretion of the insurance provider or TPA based on your policy terms.