Question 1

How do I book an online consultation?

Accepted Answer

Submit the Request Consultation form on this portal. Our team will review your details and confirm a video-consultation slot with the relevant specialist.

Question 2

Can I upload my medical reports?

Accepted Answer

Yes. Use the Upload Medical Records page or attach files directly in the enquiry form. Accepted formats: PDF, JPG, PNG, DICOM, DOCX (up to 15MB each).

Question 3

How do I receive a treatment estimate?

Accepted Answer

Use the Cost Estimate form. Our team responds within 1–2 working days with an indicative estimate based on your reports and preferred treatment.

Question 4

What language support is available?

Accepted Answer

Native support for English, Hindi and Bengali; on-request interpreters for Arabic, French, Spanish, Russian and Urdu. Book at least 48 hours in advance for interpreters.

Question 5

Can a family member accompany me?

Accepted Answer

Yes. Attendant visas are available. We can also help with accommodation for accompanying family members near the hospital.

Question 6

Do you provide airport pickup?

Accepted Answer

Optional airport meet-and-greet and hospital / hotel transfers are available. Share your flight details in advance to coordinate.

Question 7

How long does visa processing take?

Accepted Answer

Medical visa processing time varies by nationality — typically 5–15 working days. Please check with the Indian embassy in your country.

Question 8

Can international insurance be used?

Accepted Answer

Cashless direct billing depends on a formal agreement with your insurer. Otherwise, we assist with documentation for reimbursement.