Question 1

How do I book an appointment?

Accepted Answer

Use our online appointment booking or call +91 000 000 0002. Video consultations are also available.

Question 2

What are the visiting hours?

Accepted Answer

General wards: 4:00–6:00 PM daily. ICU: strictly by permission. Please carry a valid ID.

Question 3

How do I obtain my medical records?

Accepted Answer

Signed-in patients can download records from the Patient Portal. For older visits, request via the Records desk.

Question 4

Where is the emergency entrance?

Accepted Answer

The Emergency entrance is on the ground floor at the north side of the building, separate from the main lobby, and open 24×7.

Question 5

Which insurance plans are accepted?

Accepted Answer

We have 25+ insurance and TPA partners for cashless treatment.

Question 6

How do I request an ambulance?

Accepted Answer

Call +91 000 000 0009 or use the ambulance request form. BLS and ALS ambulances are available.

Question 7

Do you offer home sample collection?

Accepted Answer

Yes — for a wide catalogue of lab tests within Newtown & Kolkata city.

Question 8

How do I share feedback or file a complaint?

Accepted Answer

Use the feedback or complaint form; complaints receive a tracking reference number.

Frequently Asked Questions